TERMS & CONDITIONS
CUSTOMER CARE
At NovaWear, we care deeply about our customers. If you have any questions about your order, sizing, payments, or deliveries, our support team is always here to help. You can reach us via email at support@novawear.com or through our Contact Us page. We aim to respond within 24–48 hours.
Our Customer Care policy is designed to give you peace of mind when shopping with us. Whether it’s help with returns, order tracking, or product information, we are committed to making your experience as smooth and enjoyable as possible.
WHOLESALE INQUIRIES
Interested in partnering with NovaWear? We welcome wholesale inquiries from retailers who want to carry our unique, trend-driven collections. To get started, please email wholesale@novawear.com with your store details, order volumes, and any specific product interests.
By working with NovaWear, you’ll be offering your customers fashion that’s fresh, versatile, and designed in London. We’re excited to collaborate with retailers who share our vision of style without limits.
PRIVACY & SAFETY
Your privacy and safety are our top priorities. NovaWear ensures that your personal information is protected and handled with care. We use secure third-party payment providers to process transactions, and your data is encrypted to keep it safe.
We only collect information necessary to fulfill your orders and provide you with the best shopping experience. We do not share your personal details with third parties, except where required to complete payment or delivery.
By shopping with NovaWear, you can be confident that your data is secure, and your trust in us will always be respected.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments